Shipping Policy

1. Order Processing

Orders are processed after successful payment confirmation and verification of the order details.

Processing time may vary depending on product availability, order quantity and the nature of the products ordered.

2. Shipping Time

Estimated delivery timelines may vary depending on the destination, shipping method, product availability and logistics conditions.

For bulk, B2B or customized orders, the expected dispatch and delivery timeline may be communicated separately.

3. Shipping Charges

Shipping charges, where applicable, may depend on the order value, product quantity, delivery location, package weight and selected shipping method.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, contact number and other required delivery information.

Harmony Mists shall not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

5. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including transportation disruptions, weather conditions, holidays, operational issues or other unforeseen circumstances.

6. Inspection at Delivery

Customers are encouraged to inspect the package at the time of delivery and report any visible damage, shortage or discrepancy to us as soon as possible.

7. Bulk and B2B Orders

For bulk orders, commercial orders and special requirements, shipping arrangements may be discussed and confirmed separately with the customer.

8. International Shipping

International shipping availability, documentation, customs requirements, duties and applicable taxes may vary by destination country and order.

9. Contact Us

For shipping-related questions or order delivery assistance, please contact us through our Contact Us page with your order details.

Last Updated: September 2026