Cancellation & Refund Policy

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible. Customers should contact us as soon as possible if they wish to cancel an order.

2. Cancellation by Harmony Mists

Harmony Mists may cancel an order where necessary due to product unavailability, pricing or technical errors, inability to fulfill the order, suspected fraudulent activity or other operational reasons.

3. Refund Eligibility

Refunds may be considered for eligible situations such as successful payment where an order cannot be fulfilled, duplicate payment, or an approved cancellation request.

4. Damaged or Incorrect Products

If you receive a damaged, incorrect or materially different product, please contact us promptly with your order details and relevant photographs or supporting information.

After reviewing the issue, we may provide an appropriate resolution such as replacement, credit or refund, depending on the circumstances.

5. Refund Processing

Once a refund is approved, the refund will generally be processed through the original payment method or another suitable method communicated to the customer.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider or banking institution.

6. Non-Refundable Situations

Products that have been used, altered, damaged after delivery due to customer handling, or orders where the customer has provided incorrect information may not qualify for a refund, subject to applicable law.

7. Bulk and Customized Orders

Cancellation and refund terms for bulk, customized, specially prepared or business-to-business orders may differ from standard orders and may be agreed upon separately before order confirmation.

8. Duplicate Payments

If you believe that you have been charged more than once for the same transaction, please contact us with the relevant transaction details so that we can verify the payment and process an eligible refund.

9. How to Request a Refund or Cancellation

To request cancellation, refund or assistance regarding an order, please contact us through our Contact Us page and provide your order number and relevant details.

10. Policy Updates

Harmony Mists reserves the right to update this policy from time to time. Changes will be published on this page.

Last Updated: September 2026